General Info

Production Time: Standard production time begins from proof approval. 

Cap Changes: Unless otherwise noted, standard cap changes are available on lip balm orders for $0.10 (R)/piece. Please allow for additional lead time for cap changes: 5,000 pieces, 3 additional days; 2,500 pieces, 2 additional days; 1,000 pieces, 1 additional day. For quantities below 1,000 pieces, cap changes do not require additional lead time.

Rush Orders: Rush orders are offered on all products where listed. A fee of $50 (T) or $90 (T) may be applicable. Lead time on rush orders ranges from 1-5 business days from proof approval, but because production times vary, please call for details. 

Proofs: Please note that the color you see on your monitor or printer may not be exactly the same color that is printed on our press. If PMS colors are provided, we will come as close as possible but cannot guarantee exact matches. Digital and faxed label proofs can be sent upon request at no charge.

Order Payment: All first orders are to be pre-paid. Net 30 terms with approved credit will be offered on subsequent orders upon request. 

Order Information: Call your local promotional products distributor to order products in this catalog. 

Raffle Balm / Variable Data: To include variable data on a product other than All Natural Lip Balm, an additional $0.05 (R)/piece will be added to the product price. For exact printing of names or values, additional charges may apply.

Chrome/Matte Label Options: Ordering product with a chrome or matte label (rather than our standard glossy label) requires a $50 (T) set-up fee and an additional $0.05 (R)/piece. Set-up fees cannot be waved on reorders for products with these label styles. Please allow for additional lead time for chrome/matte labels: 3 additional days.  

Artwork: Art must be provided in vector format, meaning it derived from a vector program and saved as .AI (Adobe Illustrator), .EPS (Encapsulated Post Script), or .PDF (Portable Document Format). Flattened images will only be used if they are high resolution photographs, at least 300 PPI. All linked images used on artwork must be provided or embedded into the art file itself. This will ensure no parts are missing when opened in Adobe Illustrator. Email art to

Pantone Colors: Please provide exact Pantone Coated colors to be used, which ensures accurate color matching and consistency from order to order. If PMS colors are not provided, they will be converted to the most similar Pantone Coated color defaulted by our design program. No additional charge to color match.

Text: Our smallest recommended text size is 5 points to ensure legibility once printed. any text below this size will be increased to meet this minimum, as space allows. Please be mindful of text size when setting up artwork for specific products, as some have a smaller imprint area, such as mini lip balms and EOS spheres. Fonts should be outlined so that if a font is used which is not already installed on our system, it will still open in Adobe Illustrator. If changes are needed to the provided outlined text, then fonts used for that text will need to be provided separately.

Template Restirctions: The ingredient declaration shown on the template must remain unchanged, as the FDA restricts the way in which ingredients are listed for these products. False claims are also not allowed such as adding "Organic" and/or "Gluten Free", if they are not already specified and certified.